Here at Jawel Tools we ensure that as much information is available on our product pages as possible, allowing you to make an informed decision on your purchase. However, we do understand that sometimes the product may not be what you were looking for, or perhaps you ordered the wrong size etc.

Should you wish to return an item we offer a 30 days returns policy for exchange or full refund.

Conditions of the return.

No product may be returned for any reason without the prior approval of Jawel Paints (West Midlands) Ltd the owners of The Customer is responsible for returning products at their risk and expense.

Prior to returning products the Customer must obtain a Returns Note from Jawel Paints (West Midlands) Ltd. The Customer must ship the products in the original packaging, prepaid and insured, with details of the returns note supplied by Jawel Paints (West Midlands) Ltd. When returning goods, please state your full name and address and details of the returns note and original delivery note. Should you change your mind after the goods have been dispatched from our warehouse you will be liable for the cost of carriage associated with the product.

If you refuse to accept a delivery from our courier, you will be charged the cost of having it returned to ourselves.

Please note the product must be in the original packaging (where applicable) and unused. We are unable to accept the return of a product which is not in its original, undamaged packaging.

Damaged Items.

In the event of your item being damaged in transit, please notify us within 48 hours of receipt. Failure to do so may result in your claim being invalid.

Faulty products

Jawel Paints (West Midlands) Ltd does its best to ensure that your order is supplied correctly and with all items in good working order, if in the unlikely event that any goods are found to be faulty or supplied incorrectly, we will be happy to send you a replacement as soon as is possible.
Please note though that we will require payment for any replacement items sent out prior to return/receipt of the original item to Jawel Paints (West Midlands) Ltd. Shipping charges for replacement items will be covered by Jawel Paints (West Midlands) Ltd, furthermore you will be refunded for your postal/shipping costs incurred in returning the faulty/incorrect items to Jawel Paints (West Midlands) Ltd.
Please note that once you have been issued with a returns note, goods to be returned should be despatched promptly via insured delivery service to Jawel Paints (West Midlands) Ltd at the address provided below. All goods to be returned MUST be returned within 14 days of issue of the returns note. Any goods not returned within a 14-day period following issue of your returns note may be subject to additional charges or in certain circumstances become non-refundable.
All returns along with the necessary returns note: – Jawel Paints (West Midlands) Ltd 313-315 Heath Street Smethwick West Midlands B66 2QY Any products returned to Jawel Paints (West Midlands) Ltd shall become the property of Jawel Paints (West Midlands) Ltd. If Jawel Paints (West Midlands) Ltd determines that failure of the product(s) was not a result of a defect in materials or workmanship within the terms of the manufacturers warranty, Jawel Paints (West Midlands) Ltd reserves the right to charge Customer for the parts. Seller will advise the Customer prior to assessing these charges.

Jawel Paints (West Midlands) Ltd
313-317 Heath Street
West Midlands
B66 2QY